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The current state of call labeling & call blocking in the Accounts Receivables Management
This comprehensive February 2020 study measures the impact of current Call Labeling & Call Blocking practices on outbound calls from the Accounts Receivable Management industry
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Get the Latest Details on Call Labeling, Call Blocking and Caller Name Display for the Other Top Carriers & Apps
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overview

In a first of its kind study performed by Number Sentry, the real-world impact of how a typical consumer experiences an incoming call from the Accounts Receivables Management (ARM) industry was verified.  The study ran for 3-weeks in February 2020 and involved over 223,000 calls placed from 561 ARM telephone numbers currently used by ARM companies for outbound consumer calls. 

The study focused on 2 important aspects:

  1. The blocking of ARM originated calls by carriers and apps and the implications of this blocking
  2. The labeling of the calls to be delivered to ARM consumers, including the degree of mislabeling of these calls

Study Highlights

ARM originated calls are Blocked
 or Labeled at varying rates depending
on the players involved in the call

               

 

Want to Learn More?

 

 

Download the Report

 

Number Sentry helps outbound callers manage how their outbound calls are presented to consumers.  Starting with visibility, our online portal identifies which of your outbound numbers are being blocked on 20 USA mobile networks, 4 Cable telephony providers and the Top 10 calling name and call blocking apps. 

For your calls that are not being blocked, our technology shows you any call labels being applied to your calls.  Then, for your unblocked and unlabeled calls, see exactly what business name is being presented on the incoming call display when a call is placed to a consumer.

But visibility is only the beginning… 
We believe that just because a call center places a lot of outbound calls – it is not unreasonable to expect that most of these calls will not be blocked or labeled. 

That’s why Verified Entities* can add the free Number Mapper feature to their existing Number Sentry service to bypass improper Carrier Blocking and inaccurate Call Labeling.  Number Mapper also includes industry-leading Outbound Number Lifecycle Management tools to optimize your outbound calling number usage and administration.

*Restrictions apply.  The Number Mapper feature is only available to Number Mapper Verified Entities
in the Financial Services, Healthcare, Educational and Utility markets.

Ready to start connecting with consumers again? 
Start by connecting with Number Sentry!

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All Number Sentry plans include 1000 Number Mapper Credits each month for each of your Outbound Numbers. Your Number Mapper credits never expire. Unused credits rollover to the following month.

To purchase more Number Mapper credits, select the number of credits you need below. If you want the selected number of credits to auto-refill each month, select the ‘Recurring Subscription’ checkbox. You can cancel your auto-refill anytime in the Account tab.

Outbound Number Management

Your previous plan supported more Outbound Calling Numbers than the new plan you have selected. What should Number Sentry do with the extra Outbound Numbers from your previous plan?

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Brand Scans help you measure how your Business Name is being displayed on the mobile phones that you call. Each of your DID numbers is checked for the Business Name that is being displayed on each of your tested carriers and apps. Then, a Match Score is assigned describing how close the Displayed Business Name is to the Preferred Business Name entered on the Manage Numbers page. The Match Scores are:

Perfect Match. The Displayed Business Name is an exact match to the Preferred Business Name

Near Perfect Match. The Displayed Business Name has spacing or capitalization variations

Brand Variation. The Displayed Business Name includes abbreviations or other variations of your Preferred Business Name

Incorrect Brand. The Displayed Business Name shows the type of business, a tag or another result that is related to the business, but is not your Preferred Business Name

Unrelated Result. The Displayed Business Name is not directly related to the Preferred Business Name. This may include displaying the city or state.

No Brand Presented. No Business Name is displayed. Usually only the calling phone number is being displayed.

The selected action requires the Number Mapper feature to be added to your account. To request Number Mapper Activation, click here.

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Roles Description

MASTER: Every account has one Master account with full capabilities.

ADMIN: Admin accounts have all capabilities except changing your service plan and billing. You can have multiple Admin users.

OPERATIONS: Operations accounts can access and edit any screen needed to perform daily operations. They can also view certain other screens. Access is restricted to billing related screens. You can have multiple Operations users

BILLING: Billing users can view many screens, but can only change items related to the account subscription and billing related items. You can have multiple Billing users.

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Your Calling Number was listed in an

FTC Complaint

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Your Calling Number was NOT listed in an

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