• Frequently Asked Questions

When are my numbers tested?

Your first test is run as soon as you submit a number. After that initial test, the frequency of the tests depends on which service plan you subscribed to. Our Silver plan tests all of your numbers once a week. The Gold plan tests your numbers every other weekday. Platinum subscribers enjoy daily tests of their numbers each weekday.

Why did you pick these carriers and apps?

Of course, we started with the big four carriers (AT&T, Sprint, Verizon, and T-Mobile) as they cover the majority consumers in the US. Additional carriers were selected to offer you the best cross-section of the number of consumers versus carriers with active call labeling and call blocking programs. As for the apps, these were selected based on both their notoriety in the press for their call blocking activities, as well as the number of downloads they have attained. Together these Top 10 apps represent some of the more active and popular apps in the call labeling and call blocking market.

How to input numbers?

Once you sign in, go to the Manage Numbers tab at the top of the page and then select the “Add New” button. Click on the plus button after entering the phone number(s) and then click “Submit”. If you prefer, you can also upload your numbers using a comma-delimited file. Just download our template, paste your numbers into it and upload it back into the portal.

How do I see my results?

Select Test History at the top of the page to see an overview of the latest tests run on all of your numbers. There you can click on a specific number to see the test results for that number on all of the carriers/apps/services available in your plan. Additionally, both the Test History and the Number Results pages allow you to download all of your results for the prior 60 days to a comma-delimited file for further analysis.

What do the results mean?

The Number Results page columns include:
– The carrier/app that was tested
– The test date and test time when the test was made
– The test status shows the results of the most recent number test. The test may have been successful, failed, or is still in the process of being tested (pending). Additionally, if the test result changed since the last time a test was run, the test status will display the word ‘Changed’ in blue text.
– The results column tells you how your business name is being displayed on the called party’s screen
– Finally, there is an image icon at the end of each row. For many carriers/apps/services this will actually display what your incoming call looks like to consumers using that carrier/app/service.

Can I switch between plans?

Yes, you can switch between plans. If you are downgrading your service level, any previous payments will be prorated and applied to your new service level. The downgrade process will tell you how many ‘Free Days’ you will get before being charged again at the new service level. If you are upgrading, you will be charged only the difference between your prior plan and the new plan during the upgrade process.

In the future, will you include other carriers/apps as part of the service?

For now we are concentrating on the big carrier services and the most popular apps, but we do intend to expand our services as soon as possible. Got a carrier or app you’d like us to add? Just click over to the Contact Us page and drop us a note.


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