New Number Mapper Feature offers Outbound Number Lifecycle Management & routes outbound calls around labeling & blocking issues
Advanced Outbound Number Lifecycle Management that also tells your dialer the best Outbound Number to use to avoid improper blocking or inaccurate labeling when trying to contact a particular phone number

take control over your outbound numbers and erroneous labeling & blocking

Introducing Number Mapper – an optional feature that can be added to your Number Sentry service to give you an advanced, industry-leading Outbound Number Lifecycle Management toolkit.  Number Mapper also includes cutting-edge technology to tell your dialer which of your Outbound Numbers to use to avoid improper Carrier Blocking and inaccurate Call Labeling when dialing a contact phone number.

Outbound Calling Numbers were never meant to be swapped in and out of your dialing program.  Like IP addresses, Outbound Numbers are assets with a natural lifecycle that can be managed in a way that increases call completion rates while minimizing labeling and blocking issues.  Number Mapper helps you manage your Outbound Numbers using concepts like warm-up periods, active-use stages, cool-down phases… 
Sound familiar?  It’s similar to the way IP addresses are managed!  Once your Outbound Number Lifecycles are well-managed, you can rest easy knowing that at any given time you have plenty of ‘clean’ Outbound Numbers available for use when placing calls.  Now you can ensure that you always have unblocked and unlabeled Outbound Numbers available to be used on every carrier.

And best of all – Number Mapper is a FREE FEATURE available only to Number Sentry users who are certified as Verified Entities. **

Number Mapper Centurion

 

**Restrictions apply.  The Number Mapper feature is only available to Number Mapper Verified Entities in the Financial Services, Healthcare, Educational and Utility markets

Number Sentry Centurion

Number Sentry helps outbound callers manage how their outbound calls are presented to consumers.  Starting with visibility, our online portal identifies which of your outbound numbers are being blocked on 20 USA mobile networks, 4 Cable telephony providers and the Top 10 calling name and call blocking apps. 

For your calls that are not being blocked, our technology shows you any call labels being applied to your calls.  Then, for your unblocked and unlabeled calls, see exactly what business name is being presented on the incoming call display when a call is placed to a consumer.

But visibility is only the beginning… 
We believe that just because a call center places a lot of outbound calls – it is not unreasonable to expect that most of your calls will not be blocked or labeled. 

That’s why Verified Entities can add the free Number Mapper feature to their existing Number Sentry service to bypass improper Carrier Blocking and inaccurate Call Labeling.  Number Mapper also includes industry-leading Outbound Number Lifecycle Management tools to optimize your outbound calling number usage and administration.

Ready to start connecting with consumers again? 
Start by connecting with Number Sentry!

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All Number Sentry plans include 1000 Number Mapper Credits each month for each of your Outbound Numbers. Your Number Mapper credits never expire. Unused credits rollover to the following month.

To purchase more Number Mapper credits, select the number of credits you need below. If you want the selected number of credits to auto-refill each month, select the ‘Recurring Subscription’ checkbox. You can cancel your auto-refill anytime in the Account tab.

Outbound Number Management

Your previous plan supported more Outbound Calling Numbers than the new plan you have selected. What should Number Sentry do with the extra Outbound Numbers from your previous plan?

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Brand Scans help you measure how your Business Name is being displayed on the mobile phones that you call. Each of your DID numbers is checked for the Business Name that is being displayed on each of your tested carriers and apps. Then, a Match Score is assigned describing how close the Displayed Business Name is to the Preferred Business Name entered on the Manage Numbers page. The Match Scores are:

Perfect Match. The Displayed Business Name is an exact match to the Preferred Business Name

Near Perfect Match. The Displayed Business Name has spacing or capitalization variations

Brand Variation. The Displayed Business Name includes abbreviations or other variations of your Preferred Business Name

Incorrect Brand. The Displayed Business Name shows the type of business, a tag or another result that is related to the business, but is not your Preferred Business Name

Unrelated Result. The Displayed Business Name is not directly related to the Preferred Business Name. This may include displaying the city or state.

No Brand Presented. No Business Name is displayed. Usually only the calling phone number is being displayed.

Notice Regarding AT&T Number Testing

LAST UPDATED: 5-DEC-2024

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On December 2, 2024, AT&T suspended support for businesses seeking to identify whether calls from their business numbers are being labeled or blocked on their network. Their decision to disallow all automated test calls also impacted other companies like Number Sentry who rely on test calls to check for labeling and blocking issues on your numbers.

Latest Status:

  • AT&T Brand Scans and Business Name Reporting by Number Guard is Fully Restored as of 8AM, Thursday December 5th. Other networks and apps remain unaffected.

  • AT&T Screenshots from Number Guard are Discontinued Until Further Notice. AT&T’s decision prevents us from providing screenshots of your AT&T calls for the foreseeable future. All other networks and apps continue to provide screenshots as before.

  • Number Guard Label & Blocking Detection is Fully Restored on AT&T as of midday on Tuesday, December 3. Tests for Verizon, T-Mobile, other carriers and apps have continued without interruption.

  • Number Remediation is Fully Restored: All AT&T remediation requests for newly labeled numbers is back to normal as of midday on Tuesday, December 3. Remediation work on other networks remains unaffected.

  • Number Mapper is Fully Operational: For calls to be made to AT&T consumers, Number Mapper once again has the latest labeling and blocking data as of midday on Tuesday, December 3.

  • Business and Number Registration Unaffected: Your business registration and number registration activities on all networks, including AT&T remain unaffected.

What’s Next:

Full restoral has been completed. No further updates expected.

Stay Updated:

Check back here or contact our Care Team at [email protected] for the latest updates.

The selected action requires the Number Mapper feature to be added to your account. To request Number Mapper Activation, click here.

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Roles Description

MASTER: Every account has one Master account with full capabilities.

ADMIN: Admin accounts have all capabilities except changing your service plan and billing. You can have multiple Admin users.

OPERATIONS: Operations accounts can access and edit any screen needed to perform daily operations. They can also view certain other screens. Access is restricted to billing related screens. You can have multiple Operations users

BILLING: Billing users can view many screens, but can only change items related to the account subscription and billing related items. You can have multiple Billing users.

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Skipping Warm Up days can lead to more labeling and blocking on this number.

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